Significant email delays continuing since 10:56AM today

[Aubrecht, Gordon]

Thanks, Brian, for letting us know. I really appreciate it.

I think the fact that the university did not see fit to notify people until after 5 PM is unconscionable—especially when this problem began at 11.

I have a paper deadline tomorrow. I’m writing it with others. I sent a draft out at about 11, apparently just after the service was interrupted, to gmail accounts. I got a message at 1 that no new drafts had been received, and, puzzled, resent the draft from aubrecht.1.

A couple of hours later I got another email saying my collaborators were still waiting for the draft.

It finally occurred to me that the osu.edu<http://osu.edu> emails were being stopped by gmail (and, now, you say others as well). So I sent the draft via gmail, and it arrived immediately.

I sent an email to my wife’s gmail account just to be sure. She did not get it, and as I was walking to the parking garage, I called 8help. After I described my problem, they said Oh, we know, it’s been going on since about 11, it’s a problem with Microsoft Outlook, we’re looking into it. I told them they should have notified everyone a lot earlier.

Why did OSU wait until after 5:30 to let us know?

I lost four or five hours of my collaborators working on the draft of the paper. I’m sure others were inconvenienced, not just me.

I think someone at the CIO’s office should be fired! This is just the latest instance of bad decisions there (I’ll be happy to tell you about others if you want).

Regards,

Gordon

On Jun 30, 2016, at 5:38 PM, Keller, Brian <keller.4 at osu.edu<mailto:keller.4 at osu.edu>> wrote:

The University Email Service is currently experiencing significant delays in email delivery. This affects inbound emails, as well as outbound emails, to/from addresses that are not @osu.edu<http://osu.edu/> (including to BuckeyeMail). Emails that are forwarded from an @osu.edu<http://osu.edu/> address to another email service are also not being delivered at this time. Delivery problems began around 10:56AM today. Updates may be found at the OCIO System Status page, https://osuitsm.service-now.com/selfservice/system_status.do.

Thank you,

Brian.
<image002.png>
Brian W. Keller Director of Support Services
College of Arts and Sciences Technology Services
404 Mendenhall Laboratory | 125 S. Oval Mall, Columbus, OH 43210
614-292-6801 Office
keller.4 at osu.edu<mailto:keller.4 at osu.edu>
University Staff Advisory Committee<http://usac.osu.edu/>

#########################

Gordon Aubrecht
Professor of Physics, OSU
OSU Physics     (614) 292-2574, FAX (614) 292-7557
Marion Campus   (740) 725-6250, FAX (614) 292-5817
aubrecht at mps.ohio-state.edu<mailto:aubrecht at mps.ohio-state.edu>

check out my web sites through my home page
http://www.physics.ohio-state.edu/~aubrecht

Read my book Energy (Prentice-Hall, 2006) and visit the PH Energy website http://www.pearsonhighered.com/educator/product/Companion-Website-for-Energy-Physical-Environmental-and-Social-Impact-3E/9780131403727.page

However beautiful the strategy, you should occasionally look at the results.--Sir Winston Churchill

As a rule we disbelieve all the facts and theories for which we have no use.--William James (1842 - 1910)

Science is not just a career or a body of facts, but, more important, a set of cognitive and practical tools designed to understand brute reality while overcoming the human desire to believe what we like or find emotionally satisfying.
—Jerry A. Coyne, in Faith vs. Fact: Why Science and Religion Are Incompatible (2015)



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