Mastering problems - temporary fix

[Zellmer, Robert]

I heard back from the Pearson rep.  If you're having trouble getting into Mastering
you can get temporary 2-week free access.  On the screen where it asks you to
enter an Access Code or pay at the bottom you'll see a link for temporary access.
They've told me this won't cause any problems once you visit their office hours
and get an access code.  Don't forget to do that.

Hopefully this will help.

Dr. Zellmer

From: Zellmer, Robert <zellmer.1 at osu.edu>
Sent: Monday, August 24, 2020 10:58 PM
To: cbc-chem1220 at groups.asc.ohio-state.edu
Cc: cbc-chem1220-ta at groups.asc.ohio-state.edu
Subject: FW: Mastering problems

I sent the following earlier tonight and I'm still getting questions about this.
I don't have a course ID that I can give anyone for access.

There maybe one other thing you can do if you're having trouble getting in.
I forgot it could apply to people who already bought access in a previous
semester.  I'm checking with the Pearson rep to see if people who've had
previous access can use it.  If it works it will give everyone a little time to
get things straightened out.  I probably won't hear back from them until
tomorrow.

Dr. Zellmer


From: Zellmer, Robert <zellmer.1 at osu.edu<mailto:zellmer.1 at osu.edu>>
Sent: Monday, August 24, 2020 7:43 PM
To: cbc-chem1220 at groups.asc.ohio-state.edu<mailto:cbc-chem1220 at groups.asc.ohio-state.edu>
Cc: cbc-chem1220-ta at groups.asc.ohio-state.edu<mailto:cbc-chem1220-ta at groups.asc.ohio-state.edu>
Subject: Mastering problems

I'm getting quite a few e-mails about people having trouble getting into Mastering,
particularly from people who took 1210 or 1220 in the spring.  I don't have a code
to give out or a course ID.  I've been told to send students to the Pearson reps, via
the Zoom office hours.  Unfortunately, those appear to not start until Thursday.
I've contacted our school rep to see if there's something that can be done before
then.

See if you can get back into your 1210 or old 1220 course so  you can at least get
access to the eText.  The only thing for credit in Mastering this week is the Ch 11
review which isn't due until 11:59 PM Sat.

Dr. Zellmer
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