comments about Mastering access from the Pearson rep

[robert zellmer]

I recently contacted our Pearson rep with a problem a student was having 
and asked
them additional questions pertaining to access.  Here's what I found out.

1) If you took the class in F18 or SP19 you access should just carry 
over.  If you took
     it before F18 you'll have to sign up for Mastering again since it 
is a different version.

     If you took 1210 or 1220 in F18 or Sp19 at a branch campus you 
might not be able
     to access the current Mastering.  When you contact Pearson support 
let them know
     you were at a branch campus.  If they still can't help e-mail me 
and let me know
     what the problem is and you took this at a branch campus.

2) You should have 48-month access (at least to the e-text, I'm not sure 
about MC).
     There's a special Mastering course you have to enroll in to get 
access after this semester.
     You should receive an e-mail at the end of the semester about 
this.  This will be useful
     if you're planning on going on to graduate or professional school 
and you have to take
     a standardized exam.  You can still access the text for reviewing 
the material.

3) Students can access Mastering through Carmen or though 
www.pearsonmylabandmastering.com <http://www.pearsonmylabandmastering.com>
     (not www.masteringchemistry.com 
<http://www.masteringchemistry.com>). You used to have to go through 
Carmen but that is
     no longer the case.

Dr. Zellmer
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