Fwd: exp 16 on-line pre and post-lab instructions - one more time

[Robert Zellmer]

I've received a few e-mails (about 5) from people having problems.
Please read the e-mails sent yesterday, included below one more time.

If you've tried more than a couple of times take pictures of all the input
in a way they're large enough to see easily (which may require multiple
pictures and files).  Include those in your e-mail along with ALL the
info asked for in #11 below.  There are a lot of variables when doing
things on line which can make tracking down problems rather difficult
if we don't have all the info we need.

I've never had a problem using Firefox on Windows 7.  Of course
I can't attest to having tried all versions of Firefox.

Ah, the wonderful world of on-line input.

I will forward your e-mails to the person who wrote this pre-lab. If I 
figure
out anything tonight I'll send a follow-up e-mail.

Dr. Zellmer

-------- Forwarded Message --------
Subject: 	exp 16 on-line pre and post-lab instructions
Date: 	Tue, 14 Jun 2016 16:16:45 -0400
From: 	Robert Zellmer <zellmer.1 at osu.edu>
To: 	chem1220 at chemistry.ohio-state.edu
CC: 	chem1220-ta at chemistry.ohio-state.edu



Exp 16 has on-line pre and post-labs.  You can reach it in Carmen,
my syllabus or my class web page.  The usual due dates apply.
This one is different than the one for exp 14 (and later exp 20) and
the ones you used if you took 1210 here.

Everything seems to be in working order.

*You get only one attempt. *  Read the following beforehand.


When doing either here's a few pointers:

1)  It's best to use Firefox.  The versions we've tried of this browser
      don't seem to have any problems.  Chrome does seem to work
      but has it's quirks (if you leave a field blank it accepts it as a 
zero).
      Internet Explorer seems to work but again has it's quirks.
      Students seem to have the most problems with Safari.

      While I have had it work using Firefox on my Android phone,
      we suggest you do NOT use your phone.  Some browsers
      on phones are not the full fledged browser.

      Your browser needs to be html5 compliant.

2)  Do NOT reload the page or get out of the browser thinking you'll
      finish later.  It starts over from the beginning (meaning you have
      to re-watch the video).

3)  It's best to use a direct ethernet connection.  If using WiFi make
      sure you have a strong reliable connection and do NOT change
      location (moving the laptop may cause it to lose connection).  If
      you lose internet connection the program starts over (it clears
      everything and you start from the beginning).

      WiFi connections can be flaky, to say the least.  This is 
especially true
      if you're doing this when the traffic is real heavy.  If you ever 
watch
      your wifi signal you may see it's strength change.  This is due to 
lots
      of variables, some of which is the number of people accessing that
      wifi router.  A lot of the problems occur at night or right before 
it's
      due, when internet traffic may be heavier than usual. If you lose the
      signal the program will reset.  This can affect the submission.  
This is
      our wonderful world of all being "connected".  Make sure your 
roommates
      aren't watching those wonderful cat videos on Youtube while you're
      working on this.

4)  You have to watch the video all the way through or you lose points.
      This means you need to let it finish through the credits. Don't stop
      it or proceed until it stops playing.

5)  Read the whole write-up for the exp and write the procedure before
      attempting the pre-lab.  Watch the video in the pre-lab (don't 
just play
      it).  This video be different than the video you see in lab but 
even if
      it's the same watching now or even before you write the procedure is a
      good idea (the video is also available on my web page).  I suggest you
      write the procedure first before attempting the pre-lab.  If you 
do this
      you should be able to answer all the questions for the pre-lab.

6)  Numbers less than 1, such as 0.11, must be entered with the "0" before
      the decimal point.  It will not accept ".11".  Do NOT use sci. 
notation
      unless specifically directed to.

7)  Make sure there's no space (blanks) at the beginning or end of the 
number.
      It will not accept "0.11 ", " 0.11" or " 0.11 ".

8)  Sometimes if there's a problem with something you entered in a box
      (particularly for numeric values) the box will be outlined (in 
red, the
      color could vary depending on your browser).  If you position the
      mouse button over the box it will give an error message such as
      "Please match the requested format." or "Only a number, no units"
      (this one will occur even if there's no unit but you didn't enter the
      number correctly, see #6 and #7 above).  This is particularly true in
      Firefox.  Firefox won't submit it when you click the "Submit" button
      if there's a formatting problem.

9)  Make sure you're satisfied with your answers.  Once you hit submit
      there's *NO redo*.

      The program will send you a confirmation e-mail if things were 
submitted
      properly (from gc.labs at chemistry.ohio-state.edu). If you don't get one
      pretty quickly check your spam or junk folder.  If not there, it 
probably didn't
      submit properly and you should redo it.  Also, if submitted 
correctly the
      screen should refresh with your answers.  The data entry part 
includes the
      correct values to the right of yours in parentheses.  There's also 
a list at the
      bottom of what you missed.  Again, if you don't see this something 
went
      wrong.  It's a good idea to print this, take a screen shot or 
generate a PDF
      for your records or in case you wish to discuss something with me.

      If you don't get the e-mail or see the page refresh or just aren't 
sure try to
      redo it.  If you redo it, it's probably a good idea to clear your 
cache or better
      yet get out of the browser and reopen it.  If it went through 
successfully the
      first time it won't let you do it again.

      If you have to redo it or the page reloads for any reason you 
start over from the
      BEGINNING.  That means you have to redo the WHOLE thing. That means
      watching the video over all the way to the end (there's no video 
for the post-lab).
      If it doesn't go through properly there's no record, period, of 
you having
      done any of it.

10) If you have tried more than once to submit it w/o any luck try a 
different
       browser or something with a hard connection (ethernet connection).
       Also, before submitting a second time take screen shots or pictures.
       Then send me this with the information in #11 below.

11)  If you have a problem please send the following:

         a screen shot
         5-digit section number for your lab
         day/time of lab
         TA name
         computer you're using (PC, Mac, iPad, Android, phone, etc.)
         operating system (e.g. Windows 7, 8, 8.1, 10, Mac OS, etc.)
         browser and version (Firefox, Chrome, Safari, Opera, etc.)
         ethernet or wifi (if wifi, from where, such as osuwireless)

Dr. Zellmer
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