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<p>The voicemail fix did not work. Voicemail is working now, but you
should expect that they will announce another downtime later to
try again to fix it.<br>
</p>
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-------- Forwarded Message --------
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<th valign="BASELINE" align="RIGHT" nowrap="nowrap">Subject:
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<td>FW: [Itpartnershipcouncil] Voicemail Emergency Change
This evening</td>
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<th valign="BASELINE" align="RIGHT" nowrap="nowrap">Date: </th>
<td>Wed, 19 Apr 2017 06:35:14 -0400</td>
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<th valign="BASELINE" align="RIGHT" nowrap="nowrap">From: </th>
<td>Smith, Timothy <a class="moz-txt-link-rfc2396E" href="mailto:smith.1516@osu.edu"><smith.1516@osu.edu></a></td>
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<th valign="BASELINE" align="RIGHT" nowrap="nowrap">To: </th>
<td>_ASC Technology Services <a class="moz-txt-link-rfc2396E" href="mailto:ASC-ascts@osu.edu"><ASC-ascts@osu.edu></a></td>
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<div style="font-family:Tahoma; font-size:13px"><img
src="http://osu.edu/assets/site/images/logos/osu-emailsig.png" alt="The
Ohio State University"
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<span style="font-family:Arial,sans-serif;
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color:rgb(187,0,0); font-weight:bold">Timothy
Smith</span><br style="color:rgb(51,51,51);
font-family:Arial,sans-serif; font-size:12px;
line-height:18px">
<span style="color:rgb(51,51,51);
font-family:Arial,sans-serif; font-size:12px;
line-height:18px;
background-color:rgb(255,255,255)">Chief
Information Officer</span><br
style="color:rgb(51,51,51);
font-family:Arial,sans-serif; font-size:12px;
line-height:18px">
<span style="font-family:Arial,sans-serif;
font-size:12px; line-height:18px;
background-color:rgb(255,255,255);
color:rgb(187,0,0)">College of Arts and Sciences</span><br
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<span style="color:rgb(51,51,51);
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Mendenhall Lab, 125 South Oval Mall, Columbus,
OH 43210</span><br style="color:rgb(51,51,51);
font-family:Arial,sans-serif; font-size:12px;
line-height:18px">
<span style="color:rgb(51,51,51);
font-family:Arial,sans-serif; font-size:12px;
line-height:18px;
background-color:rgb(255,255,255)">614-292-3414
Office / 614-906-6945 Mobile</span><br
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style="color:rgb(51,51,51);
font-family:Arial,sans-serif; font-size:12px;
line-height:18px;
background-color:rgb(255,255,255)"> </span><a
tabindex="0" href="http://asctech.osu.edu/"
style="font-family:Arial,sans-serif;
font-size:12px; line-height:18px;
background-color:rgb(255,255,255)"
moz-do-not-send="true">asctech.osu.edu</a></div>
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<div id="divRpF504107" style="direction: ltr;"><font
color="#000000" size="2" face="Tahoma"><b>From:</b>
itpartnershipcouncil
[<a class="moz-txt-link-abbreviated" href="mailto:itpartnershipcouncil-bounces@lists.osu.edu">itpartnershipcouncil-bounces@lists.osu.edu</a>] on behalf of
Phillips, William L.<br>
<b>Sent:</b> Wednesday, April 19, 2017 2:25 AM<br>
<b>To:</b> <a class="moz-txt-link-abbreviated" href="mailto:itpartnershipcouncil@lists.osu.edu">itpartnershipcouncil@lists.osu.edu</a>; _CIO ITSD
Mgrs; _CIO Relationship Managers<br>
<b>Subject:</b> [Itpartnershipcouncil] Voicemail Emergency
Change This evening<br>
</font><br>
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<p class="MsoNormal"><span style="color:#1F497D">ITPC
Colleagues:</span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="color:#1F497D">Unfortunately,
the emergency update we attempted to apply this
evening was not successful forcing us to restore the
equipment to its original state. The system was
restored at approximately 1:40 AM this morning.
Access to voicemail via 614-292-4141 has been
restored. Users are able to receive and retrieve
voicemails and calls are routing successfully through
the call tree and auto attendant applications.
</span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="color:#1F497D">We are
continuing to work with our vendor to resolve a
hardware issue. I will follow up with more detail
today. Feel free to call or email me if you have any
questions.
</span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="color:#1F497D">We
apologize for the disruption. Thank you for your
continued patience.
</span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="color:#1F497D">Bill</span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;
font-family:"Arial",sans-serif;
color:#333333"><img id="_x0000_i1026"
src="cid:part4.91CBBBD0.425B2CB6@physics.osu.edu"
alt="The Ohio State University"
style="width:2.3333in; height:.4687in" class=""
width="224" height="45"><br>
</span><b><span style="font-size:9.0pt;
font-family:"Arial",sans-serif;
color:#BB0000; background:white">Bill Phillips</span></b><span
style="font-size:9.0pt;
font-family:"Arial",sans-serif;
color:#333333"><br>
Chief Relationship Officer<br>
</span><span style="font-size:9.0pt;
font-family:"Arial",sans-serif;
color:#BB0000; background:white">Office of the Chief
Information Officer</span><span
style="font-size:9.0pt;
font-family:"Arial",sans-serif;
color:#333333">
<br>
220A Mount Hall, 1050 Carmack Road, Columbus, OH 43210<br>
614-247-4455 Office / 614-370-9772 Mobile<br>
<br>
</span><span style="color:#1F497D"></span></p>
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padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Phillips, William L.
<br>
<b>Sent:</b> Tuesday, April 18, 2017 3:47 PM<br>
<b>To:</b> <a class="moz-txt-link-abbreviated" href="mailto:itpartnershipcouncil@lists.osu.edu">itpartnershipcouncil@lists.osu.edu</a>; _CIO
ITSD Mgrs <a class="moz-txt-link-rfc2396E" href="mailto:cio-itsdmgrs@osu.edu"><cio-itsdmgrs@osu.edu></a>; _CIO
Relationship Managers
<a class="moz-txt-link-rfc2396E" href="mailto:cio-relationshipmanagers@osu.edu"><cio-relationshipmanagers@osu.edu></a><br>
<b>Subject:</b> Voicemail Emergency Change This
evening <br>
<b>Importance:</b> High</p>
</div>
</div>
<p class="MsoNormal"> </p>
<p class="MsoNormal">ITPC Colleagues:</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">As you know, our voicemail service
has gone down twice in as many days. We’ve been working
with the vendor to understand the cause and a plan to
resolve the problems. The vendor is recommending that
new software be installed.
</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">In order to prevent another surprise
outage, and hopefully resolve the problem entirely, we
will be implementing what we call an “emergency change”
to get the new software in this evening. The change is
scheduled to begin at 9PM this evening (4/18) and
complete no later than 6AM tomorrow morning (4/19). We
estimate the system will be unavailable for
approximately 4 hours beginning at 9:00PM. Prior to
loading the new software and restoring data, our
technical team will be backing up the system.</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal"><b>During the software switch, users
will not have access to:</b></p>
<p class="MsoNormal" style="margin-left:.25in;
text-indent:-.25in"><span style="font-size:10.0pt;
font-family:Symbol"><span style="">·<span
style="font:7.0pt "Times New Roman"">
</span></span></span>Retrieve or receive voicemail.</p>
<p class="MsoNormal" style="margin-left:.25in;
text-indent:-.25in"><span style="font-size:10.0pt;
font-family:Symbol"><span style="">·<span
style="font:7.0pt "Times New Roman"">
</span></span></span>Access voicemail via
614-292-4141.</p>
<p class="MsoNormal" style="margin-left:.25in;
text-indent:-.25in"><span style="font-size:10.0pt;
font-family:Symbol"><span style="">·<span
style="font:7.0pt "Times New Roman"">
</span></span></span>Answer calls which route though
call tree and auto attendant applications (callers will
receive ringing until the service is restored).</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">Skype for Business voicemail and
University call center applications (Interactive
Intelligence/Customer Interaction Center) are not
impacted. </p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">We apologize for the short notice.
Our intent in implementing this change quickly and
during this time window is to minimize any further (or
future) disruption to our voicemail clients.</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">Thank you for your continued
patience.</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">Bill</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal"> </p>
<p class="MsoNormal"><span style="font-size:9.0pt;
font-family:"Arial",sans-serif;
color:#333333"><img id="Picture_x0020_1"
src="cid:part4.91CBBBD0.425B2CB6@physics.osu.edu"
alt="The Ohio State University"
style="width:2.3333in; height:.4687in" class=""
width="224" height="45"><br>
</span><b><span style="font-size:9.0pt;
font-family:"Arial",sans-serif;
color:#BB0000; background:white">Bill Phillips</span></b><span
style="font-size:9.0pt;
font-family:"Arial",sans-serif;
color:#333333"><br>
Chief Relationship Officer<br>
</span><span style="font-size:9.0pt;
font-family:"Arial",sans-serif;
color:#BB0000; background:white">Office of the Chief
Information Officer</span><span
style="font-size:9.0pt;
font-family:"Arial",sans-serif;
color:#333333">
<br>
220A Mount Hall, 1050 Carmack Road, Columbus, OH 43210<br>
614-247-4455 Office / 614-370-9772 Mobile<br>
<a href="mailto:Phillips.77@osu.edu" target="_blank"
moz-do-not-send="true"><span
style="background:white">Phillips.77@osu.edu</span></a>
<a href="http://https/ocio.osu.edu" target="_blank"
moz-do-not-send="true"><span
style="background:white">https://ocio.osu.edu</span></a></span></p>
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