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<p>Please note a university voicemail outage overnight tonight (9PM
to 6AM) to correct problems that caused an earlier outage this
week.</p>
<p>This is the old (in Physics, the current) voicemail system. This
is not related in any way to the VOIP conversion. <br>
</p>
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<p class="MsoNormal"><b>From:</b> itpartnershipcouncil
<b>On Behalf Of </b>Phillips, William L.<br>
<b>Sent:</b> Tuesday, April 18, 2017 15:47<br>
<b>To:</b> <a class="moz-txt-link-abbreviated" href="mailto:itpartnershipcouncil@lists.osu.edu">itpartnershipcouncil@lists.osu.edu</a>; _CIO ITSD
Mgrs <a class="moz-txt-link-rfc2396E" href="mailto:cio-itsdmgrs@osu.edu"><cio-itsdmgrs@osu.edu></a>; _CIO Relationship
Managers <a class="moz-txt-link-rfc2396E" href="mailto:cio-relationshipmanagers@osu.edu"><cio-relationshipmanagers@osu.edu></a><br>
<b>Subject:</b> [Itpartnershipcouncil] Voicemail Emergency
Change This evening<br>
<b>Importance:</b> High<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">ITPC Colleagues:<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">As you know, our voicemail service has gone
down twice in as many days. We’ve been working with the vendor
to understand the cause and a plan to resolve the problems.
The vendor is recommending that new software be installed.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">In order to prevent another surprise
outage, and hopefully resolve the problem entirely, we will be
implementing what we call an “emergency change” to get the new
software in this evening. The change is scheduled to begin at
9PM this evening (4/18) and complete no later than 6AM
tomorrow morning (4/19). We estimate the system will be
unavailable for approximately 4 hours beginning at
9:00PM. Prior to loading the new software and restoring data,
our technical team will be backing up the system.<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal"><b>During the software switch, users will
not have access to:</b><o:p></o:p></p>
<p class="MsoNormal"
style="margin-left:.25in;text-indent:-.25in;mso-list:l0 level1
lfo2">
<!--[if !supportLists]--><span
style="font-size:10.0pt;font-family:Symbol"><span
style="mso-list:Ignore">·<span style="font:7.0pt
"Times New Roman"">
</span></span></span><!--[endif]-->Retrieve or receive
voicemail.<o:p></o:p></p>
<p class="MsoNormal"
style="margin-left:.25in;text-indent:-.25in;mso-list:l0 level1
lfo2">
<!--[if !supportLists]--><span
style="font-size:10.0pt;font-family:Symbol"><span
style="mso-list:Ignore">·<span style="font:7.0pt
"Times New Roman"">
</span></span></span><!--[endif]-->Access voicemail via
614-292-4141.<o:p></o:p></p>
<p class="MsoNormal"
style="margin-left:.25in;text-indent:-.25in;mso-list:l0 level1
lfo2">
<!--[if !supportLists]--><span
style="font-size:10.0pt;font-family:Symbol"><span
style="mso-list:Ignore">·<span style="font:7.0pt
"Times New Roman"">
</span></span></span><!--[endif]-->Answer calls which
route though call tree and auto attendant applications
(callers will receive ringing until the service is restored).<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Skype for Business voicemail and University
call center applications (Interactive Intelligence/Customer
Interaction Center) are not impacted. <o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">We apologize for the short notice. Our
intent in implementing this change quickly and during this
time window is to minimize any further (or future) disruption
to our voicemail clients.<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">Thank you for your continued patience.<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">Bill<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span
style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#333333"><img
style="width:2.3333in;height:.4702in" id="Picture_x0020_1"
src="cid:part1.0FB24162.C066ECB8@physics.osu.edu" alt="The
Ohio State University" border="0" height="45" width="224"><br>
</span><b><span
style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#BB0000;background:white">Bill
Phillips</span></b><span
style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#333333"><br>
Chief Relationship Officer<br>
</span><span
style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#BB0000;background:white">Office
of the Chief Information Officer</span><span
style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#333333"><br>
220A Mount Hall, 1050 Carmack Road, Columbus, OH 43210<br>
614-247-4455 Office / 614-370-9772 Mobile<br>
<a moz-do-not-send="true" href="mailto:Phillips.77@osu.edu"><span
style="background:white">Phillips.77@osu.edu</span></a>
<a moz-do-not-send="true" href="http://https/ocio.osu.edu"><span
style="background:white">https://ocio.osu.edu</span></a></span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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