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<p class="MsoNormal"><span style="font-size:11.0pt">Jeremy,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">We did a reboot, but now we are tracking down other issues with that server.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">It appears not to be related to #2. I’ll keep you posted on how things go post-reboot later this week.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">-Kevin<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="color:black">From: </span></b><span style="color:black">OOD-users <ood-users-bounces@lists.osc.edu> on behalf of "Nicklas, Jeremy" <jnicklas@osc.edu><br>
<b>Reply-To: </b>User support maiing list for Open OnDemand <ood-users@lists.osc.edu><br>
<b>Date: </b>Tuesday, October 10, 2017 at 11:19 AM<br>
<b>To: </b>User support maiing list for Open OnDemand <ood-users@lists.osc.edu><br>
<b>Subject: </b>Re: [OOD-users] Underlying home directory changes<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black">Hi Kevin,
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black">Thanks for the stack trace that helps a lot. Walking through the code it seems there is a bug in the Software Collections rh-ruby22 package that you discovered.
Although this bug exists, your installation of Open OnDemand should still work assuming:<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black">- you restarted the per-user NGINX process after you changed all the home directories (try restarting your PUN, or the nuclear option restarting the whole machine)<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black">- from the OnDemand host machine expanding the "~" gives the correct full path to your home directory<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black">Could you confirm these?<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#555555;background:white">Jeremy Nicklas</span></b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#555555;background:white">Web and Interface App Engineer</span><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#555555"><br>
</span><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black"><a href="https://osc.edu/"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#CF102D;background:white;text-decoration:none">Ohio Supercomputer Center (OSC)</span></a></span><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#555555"><br>
<span style="background:white">A member of the </span></span><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black"><a href="https://oh-tech.org/"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#CF102D;text-decoration:none">Ohio
Technology Consortium</span></a></span><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#555555"><br>
<span style="background:white">1224 Kinnear Road, Columbus, Ohio 43212</span><br>
<span style="background:white">Office: </span></span><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black"><a href="tel:+16142926739"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#CF102D;text-decoration:none">(614)
292-6739</span></a></span><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#555555;background:white"> • Mobile: </span><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black"><a href="tel:+16143166428"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#CF102D;text-decoration:none">(614)
316-6428</span></a></span><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#555555;background:white"> • Fax: </span><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black"><a href="tel:+16142927168"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#CF102D;text-decoration:none">(614)
292-7168</span></a></span><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#555555"><br>
</span><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black"><a href="mailto:jnicklas@osc.edu"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#CF102D;text-decoration:none">jnicklas@osc.edu</span></a></span><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#555555"><br>
<br>
<span style="background:white">Learn more about OSC at </span></span><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black"><a href="https://osc.edu/"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#CF102D;text-decoration:none">https://osc.edu</span></a><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black"> OOD-users [ood-users-bounces+jnicklas=osc.edu@lists.osc.edu]
on behalf of Kevin Manalo [kmanalo@jhu.edu]<br>
<b>Sent:</b> Tuesday, October 10, 2017 10:52 AM<br>
<b>To:</b> User support maiing list for Open OnDemand<br>
<b>Subject:</b> Re: [OOD-users] Underlying home directory changes</span><span style="font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;color:black">I will try an update if you recommend that first (<a href="https://osc.github.io/ood-documentation/master/updating/update-infrastructure.html" target="_blank">https://osc.github.io/ood-documentation/master/updating/update-infrastructure.html</a>)</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:black">Thanks, </span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:black">Kevin</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:black"> </span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="color:black">From: </span></b><span style="color:black">OOD-users <ood-users-bounces@lists.osc.edu> on behalf of Kevin Manalo <kmanalo@jhu.edu><br>
<b>Reply-To: </b>User support maiing list for Open OnDemand <ood-users@lists.osc.edu><br>
<b>Date: </b>Tuesday, October 10, 2017 at 10:41 AM<br>
<b>To: </b>User support maiing list for Open OnDemand <ood-users@lists.osc.edu><br>
<b>Subject: </b>[OOD-users] Underlying home directory changes<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;color:black"> </span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><a name="_MailOriginalBody"><span style="font-size:11.0pt;font-family:Courier;color:black">Hi all,</span></a><span style="mso-bookmark:_MailOriginalBody"><span style="color:black"><o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"><span style="font-size:11.0pt;font-family:Courier;color:black"> </span></span><span style="mso-bookmark:_MailOriginalBody"><span style="color:black"><o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"><span style="font-size:11.0pt;font-family:Courier;color:black">We have an existing OnDemand setup (based on 1.0), but recently we changed some of the backing $HOME locations (moved file mounts,
etc. e.g. /home changed to /newhome-1)</span></span><span style="mso-bookmark:_MailOriginalBody"><span style="color:black"><o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"><span style="font-size:11.0pt;font-family:Courier;color:black"> </span></span><span style="mso-bookmark:_MailOriginalBody"><span style="color:black"><o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"><span style="font-size:11.0pt;font-family:Courier;color:black">This seems to generate these errors, which you may have experience with parsing (at least the Ruby part).</span></span><span style="mso-bookmark:_MailOriginalBody"><span style="color:black"><o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"><span style="font-size:11.0pt;font-family:Courier;color:black"> </span></span><span style="mso-bookmark:_MailOriginalBody"><span style="color:black"><o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"><span style="font-size:11.0pt;font-family:Courier;color:black">[ 2017-10-10 10:11:35.2900 82580/7fd369e78700 Pool2/Implementation.cpp:287 ]: Could not spawn process for application /var/www/ood/apps/sys/dashboard:
An error occured while starting the web application.</span></span><span style="mso-bookmark:_MailOriginalBody"><span style="color:black"><o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"><span style="font-size:11.0pt;font-family:Courier;color:black"> Error ID: 452c99be</span></span><span style="mso-bookmark:_MailOriginalBody"><span style="color:black"><o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"><span style="font-size:11.0pt;font-family:Courier;color:black"> Message from application: undefined method `+' for nil:NilClass (NoMethodError)</span></span><span style="mso-bookmark:_MailOriginalBody"><span style="color:black"><o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"><span style="font-size:11.0pt;font-family:Courier;color:black"> /opt/rh/rh-ruby22/root/usr/share/rubygems/rubygems/path_support.rb:78:in `path='</span></span><span style="mso-bookmark:_MailOriginalBody"><span style="color:black"><o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"><span style="font-size:11.0pt;font-family:Courier;color:black"> /opt/rh/rh-ruby22/root/usr/share/rubygems/rubygems/path_support.rb:34:in `initialize'</span></span><span style="mso-bookmark:_MailOriginalBody"><span style="color:black"><o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"><span style="font-size:11.0pt;font-family:Courier;color:black"> /opt/rh/rh-ruby22/root/usr/share/rubygems/rubygems.rb:332:in `new'</span></span><span style="mso-bookmark:_MailOriginalBody"><span style="color:black"><o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"><span style="font-size:11.0pt;font-family:Courier;color:black"> /opt/rh/rh-ruby22/root/usr/share/rubygems/rubygems.rb:332:in `paths'</span></span><span style="mso-bookmark:_MailOriginalBody"><span style="color:black"><o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"><span style="font-size:11.0pt;font-family:Courier;color:black"> /opt/rh/rh-ruby22/root/usr/share/rubygems/rubygems.rb:355:in `path'</span></span><span style="mso-bookmark:_MailOriginalBody"><span style="color:black"><o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"><span style="font-size:11.0pt;font-family:Courier;color:black"> /opt/rh/rh-ruby22/root/usr/share/rubygems/rubygems/specification.rb:870:in `dirs'</span></span><span style="mso-bookmark:_MailOriginalBody"><span style="color:black"><o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"><span style="font-size:11.0pt;font-family:Courier;color:black"> /opt/rh/rh-ruby22/root/usr/share/rubygems/rubygems/specification.rb:748:in `stubs'</span></span><span style="mso-bookmark:_MailOriginalBody"><span style="color:black"><o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"><span style="font-size:11.0pt;font-family:Courier;color:black"> /opt/rh/rh-ruby22/root/usr/share/rubygems/rubygems/specification.rb:936:in `find_inactive_by_path'</span></span><span style="mso-bookmark:_MailOriginalBody"><span style="color:black"><o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"><span style="font-size:11.0pt;font-family:Courier;color:black"> /opt/rh/rh-ruby22/root/usr/share/rubygems/rubygems.rb:187:in `try_activate'</span></span><span style="mso-bookmark:_MailOriginalBody"><span style="color:black"><o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"><span style="font-size:11.0pt;font-family:Courier;color:black"> /opt/rh/rh-ruby22/root/usr/share/rubygems/rubygems/core_ext/kernel_require.rb:126:in `rescue in require'</span></span><span style="mso-bookmark:_MailOriginalBody"><span style="color:black"><o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"><span style="font-size:11.0pt;font-family:Courier;color:black"> /opt/rh/rh-ruby22/root/usr/share/rubygems/rubygems/core_ext/kernel_require.rb:39:in `require'</span></span><span style="mso-bookmark:_MailOriginalBody"><span style="color:black"><o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"><span style="font-size:11.0pt;font-family:Courier;color:black"> /opt/rh/rh-passenger40/root/usr/share/passenger/phusion_passenger/native_support.rb:389:in `load_native_extension'</span></span><span style="mso-bookmark:_MailOriginalBody"><span style="color:black"><o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"><span style="font-size:11.0pt;font-family:Courier;color:black"> /opt/rh/rh-passenger40/root/usr/share/passenger/phusion_passenger/native_support.rb:116:in `load_from_load_path'</span></span><span style="mso-bookmark:_MailOriginalBody"><span style="color:black"><o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"><span style="font-size:11.0pt;font-family:Courier;color:black"> /opt/rh/rh-passenger40/root/usr/share/passenger/phusion_passenger/native_support.rb:37:in `try_load'</span></span><span style="mso-bookmark:_MailOriginalBody"><span style="color:black"><o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"><span style="font-size:11.0pt;font-family:Courier;color:black"> /opt/rh/rh-passenger40/root/usr/share/passenger/phusion_passenger/native_support.rb:47:in `start'</span></span><span style="mso-bookmark:_MailOriginalBody"><span style="color:black"><o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"><span style="font-size:11.0pt;font-family:Courier;color:black"> /opt/rh/rh-passenger40/root/usr/share/passenger/phusion_passenger/native_support.rb:405:in `<top (required)>'</span></span><span style="mso-bookmark:_MailOriginalBody"><span style="color:black"><o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"><span style="font-size:11.0pt;font-family:Courier;color:black"> /opt/rh/rh-ruby22/root/usr/share/rubygems/rubygems/core_ext/kernel_require.rb:54:in `require'</span></span><span style="mso-bookmark:_MailOriginalBody"><span style="color:black"><o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"><span style="font-size:11.0pt;font-family:Courier;color:black"> /opt/rh/rh-ruby22/root/usr/share/rubygems/rubygems/core_ext/kernel_require.rb:54:in `require'</span></span><span style="mso-bookmark:_MailOriginalBody"><span style="color:black"><o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"><span style="font-size:11.0pt;font-family:Courier;color:black"> /opt/rh/rh-passenger40/root/usr/share/passenger/phusion_passenger.rb:237:in `require_passenger_lib'</span></span><span style="mso-bookmark:_MailOriginalBody"><span style="color:black"><o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"><span style="font-size:11.0pt;font-family:Courier;color:black"> /opt/rh/rh-passenger40/root/usr/share/passenger/helper-scripts/rack-loader.rb:73:in `init_passenger'</span></span><span style="mso-bookmark:_MailOriginalBody"><span style="color:black"><o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"><span style="font-size:11.0pt;font-family:Courier;color:black"> /opt/rh/rh-passenger40/root/usr/share/passenger/helper-scripts/rack-loader.rb:126:in `<module:App>'</span></span><span style="mso-bookmark:_MailOriginalBody"><span style="color:black"><o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"><span style="font-size:11.0pt;font-family:Courier;color:black"> /opt/rh/rh-passenger40/root/usr/share/passenger/helper-scripts/rack-loader.rb:27:in `<module:PhusionPassenger>'</span></span><span style="mso-bookmark:_MailOriginalBody"><span style="color:black"><o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"><span style="font-size:11.0pt;font-family:Courier;color:black"> /opt/rh/rh-passenger40/root/usr/share/passenger/helper-scripts/rack-loader.rb:26:in `<main>'</span></span><span style="mso-bookmark:_MailOriginalBody"><span style="color:black"><o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"><span style="font-size:11.0pt;font-family:Courier;color:black"> </span></span><span style="mso-bookmark:_MailOriginalBody"><span style="color:black"><o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"><span style="font-size:11.0pt;font-family:Courier;color:black">Any recommendations what I should try next?</span></span><span style="mso-bookmark:_MailOriginalBody"><span style="color:black"><o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"><span style="font-size:11.0pt;color:black"> </span></span><span style="mso-bookmark:_MailOriginalBody"><span style="color:black"><o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"><span style="color:black">--<o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"><span style="color:black">Kevin Manalo, Ph.D.<o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"><span style="color:black">Senior Software Engineer<o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"><span style="color:black">Maryland Advanced Research Computing Center (MARCC)<o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"><span style="color:black">Johns Hopkins University<o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"></span><a href="mailto:kmanalo@jhu.edu" target="_blank"><span style="mso-bookmark:_MailOriginalBody">kmanalo@jhu.edu</span><span style="mso-bookmark:_MailOriginalBody"></span></a><span style="mso-bookmark:_MailOriginalBody"><span style="color:black"> | 410-516-7392<o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"><span style="color:black"> </span></span><span style="color:black"><o:p></o:p></span></p>
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