<html><head></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><div><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><div><br></div><div><div><font class="Apple-style-span" size="4"><br></font></div><div><font class="Apple-style-span" size="4">This essential lesson was either forgotten or never learned by Coleman, Broad, Rhee, Duncan, etc., etc.</font></div><div><font class="Apple-style-span" size="4"><br></font></div><div><font class="Apple-style-span" size="4"><br></font></div><div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; line-height: 20px; font: normal normal normal 15px/normal 'ITC Legacy Serif'; "><span style="letter-spacing: 0px; "><font class="Apple-style-span" face="Palatino" size="4"><span class="Apple-tab-span" style="white-space: pre; "> </span>"...The provision of professional help is a subtle and complex process. Perhaps the most critical point—and the one hardest to keep clearly in mind—<b>is that help is always defined by the recipient</b>. Taking an action with respect to someone because “it is best for him,” or because “it is for the good of the organization,” may be influencing him, but<b> it is not providing help unless he so perceives it. </b></font></span></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; line-height: 20px; font: normal normal normal 15px/normal 'ITC Legacy Serif'; min-height: 16px; "><font class="Apple-style-span" face="Palatino" size="4"><span style="letter-spacing: 0px; "></span><br></font></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; line-height: 20px; font: normal normal normal 15px/normal 'ITC Legacy Serif'; "><span style="letter-spacing: 0px; "><font class="Apple-style-span" face="Palatino" size="4"><span class="Apple-tab-span" style="white-space: pre; "> </span>Headquarters staff groups tend to <b>rationalize</b> the effects of many of their activities on the field organization in a <b>paternalistic manner</b> and, as a consequence, fail to see that they are relying on <b>inappropriate methods of control</b>. When the influence is unsuccessful, the usual reaction occurs: <b>The recipients of the “help” are seen as resistant, stupid, indifferent to organizational needs</b>, etc. The provision of help, like any other form of control or influence, requires selective adaptation to natural law. <b>One important characteristic of “natural law” in this case is that help is <i>defined</i> by the recipient...."</b></font></span></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; line-height: 20px; font: normal normal normal 15px/normal 'ITC Legacy Serif'; min-height: 16px; "><font class="Apple-style-span" face="Palatino" size="4"><span style="letter-spacing: 0px; "></span><br></font></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; line-height: 20px; font: normal normal normal 15px/normal 'ITC Legacy Serif'; min-height: 16px; "><font class="Apple-style-span" face="Palatino" size="4"><span style="letter-spacing: 0px; "></span><br></font></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; line-height: 20px; font: normal normal normal 15px/normal 'ITC Legacy Serif'; min-height: 16px; "><font class="Apple-style-span" face="Palatino" size="4"><br></font></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; text-align: right; line-height: 18px; font: normal normal normal 15px/normal 'ITC Legacy Serif'; "><span style="letter-spacing: 0px; "><font class="Apple-style-span" face="Palatino" size="4">Douglas McGregor, MIT School of Management</font></span></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; text-align: right; line-height: 18px; font: normal normal normal 15px/normal 'ITC Legacy Serif'; "><span style="letter-spacing: 0px; "><font class="Apple-style-span" face="Palatino" size="4"><i>The Human Side of Enterprise</i></font></span></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; text-align: right; line-height: 18px; font: normal normal normal 15px/normal 'ITC Legacy Serif'; "><span style="letter-spacing: 0px; "><font class="Apple-style-span" face="Palatino" size="4">New York: McGraw-Hill, 1960, pp. 163-164</font></span></div></div><div><br></div><br><br><div><span class="Apple-style-span" style="border-collapse: separate; font-family: Palatino; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: medium; "><span class="Apple-style-span" style="border-collapse: separate; font-family: Palatino; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><span class="Apple-style-span" style="border-collapse: separate; font-family: Palatino; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><span class="Apple-style-span" style="border-collapse: separate; font-family: Palatino; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div class="" style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font: normal normal normal 16px/normal Palatino; "><b class="">==============<br class="Apple-interchange-newline"><span class="Apple-style-span" style="font-size: 14px; ">“Teach by Example”</span></b></div><div class="" style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font: normal normal normal 16px/normal Palatino; font-size: 14px; ">Will Fitzhugh [founder]</div><div class="" style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font: normal normal normal 16px/normal Palatino; font-size: 14px; "><i class="">The Concord Review</i> [1987]</div><div class="" style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font: normal normal normal 16px/normal Palatino; font-size: 14px; ">Ralph Waldo Emerson Prizes [1995]</div><div class="" style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font: normal normal normal 16px/normal Palatino; font-size: 14px; ">National Writing Board [1998]</div><div class="" style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font: normal normal normal 16px/normal Palatino; font-size: 14px; ">TCR Institute [2002]</div><div class="" style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font: normal normal normal 16px/normal Palatino; font-size: 14px; ">730 Boston Post Road, Suite 24</div><div class="" style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font: normal normal normal 16px/normal Palatino; font-size: 14px; ">Sudbury, Massachusetts 01776-3371 USA</div><div class="" style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font: normal normal normal 16px/normal Palatino; font-size: 14px; ">978-443-0022; 800-331-5007</div><div class="" style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font: normal normal normal 16px/normal Palatino; color: rgb(21, 15, 133); font-size: 14px; "><span class="" style="text-decoration: underline; color: rgb(56, 99, 187); "><a href="http://www.tcr.org/" class="">www.tcr.org</a></span><span class="" style="color: rgb(0, 0, 0); ">; <a href="mailto:fitzhugh@tcr.org" class=""><span class="" style="text-decoration: underline; ">fitzhugh@tcr.org</span></a></span></div><div class="" style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font: normal normal normal 16px/normal Palatino; font-size: 14px; ">Varsity Academics®</div><div class="" style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font: normal normal normal 16px/normal Palatino; font-size: 14px; "><a href="http://www.tcr.org/blog">www.tcr.org/blog</a></div><div><br></div></span></div></span></div></span></span></div></div></div></div><br></body></html>