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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;mso-bidi-font-family:"Times New Roman"">I sent the original e-mail from Pearson (at the bottom) back on Jan 25 about<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;mso-bidi-font-family:"Times New Roman"">access expiring for many of you.<span style="mso-spacerun:yes">
</span>The e-mail stated to take care of this before<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;mso-bidi-font-family:"Times New Roman"">Feb 4.<span style="mso-spacerun:yes">
</span>Some of you didnt, attested to by the e-mails I received this past weekend.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;mso-bidi-font-family:"Times New Roman"">Over the weekend I sent two more e-mails about this.<span style="mso-spacerun:yes">
</span>Im still receiving e-mails.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;mso-bidi-font-family:"Times New Roman""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;mso-bidi-font-family:"Times New Roman"">At the bottom
</span><span style="font-family:"Arial",sans-serif;mso-bidi-font-family:"Times New Roman"">of this
<span class="GramE">e-mail</span> youll find the original e-mail I received from Pearson<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;mso-bidi-font-family:"Times New Roman"">back on Jan 25 about this.<span style="mso-spacerun:yes">
</span>Ive included the latest one as well since there seems<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;mso-bidi-font-family:"Times New Roman"">to be problem with students who missed the deadline to renew access.<span style="mso-spacerun:yes">
</span><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;mso-bidi-font-family:"Times New Roman""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;mso-bidi-font-family:"Times New Roman"">The top part below is the latest e-mail I just received about problems students are<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;mso-bidi-font-family:"Times New Roman"">having if they missed the original e-mail from Pearson.<span style="mso-spacerun:yes">
</span>Look at the Pearson<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;mso-bidi-font-family:"Times New Roman"">e-mail at the bottom and try the link there first.<span style="mso-spacerun:yes">
</span>If it doesnt work, it could be because<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;mso-bidi-font-family:"Times New Roman"">you missed the deadline.<span style="mso-spacerun:yes">
</span>Thats what the message below is about. <span style="mso-spacerun:yes"> </span>This e-mail also<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;mso-bidi-font-family:"Times New Roman"">states that Pearson contacted (probably via e-mail) all students in this situation.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;mso-bidi-font-family:"Times New Roman""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;mso-bidi-font-family:"Times New Roman"">You shouldnt need the course ID.<span style="mso-spacerun:yes">
</span>Weve been told not to give that out for some<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;mso-bidi-font-family:"Times New Roman"">reason, but you really shouldnt need it.<span style="mso-spacerun:yes">
</span>I know people have renewed without the<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;mso-bidi-font-family:"Times New Roman"">course ID.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;mso-bidi-font-family:"Times New Roman""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;mso-bidi-font-family:"Times New Roman"">Dr. Zellmer<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;mso-bidi-font-family:"Times New Roman""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;mso-bidi-font-family:"Times New Roman""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;mso-bidi-font-family:"Times New Roman"">*******************************<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-outline-level:1"><br>
<b>Sent:</b> Thursday, February 9, <span class="GramE">2023</span> 1:17 PM<br>
<b>Subject:</b> Mastering Chemistry student access renewals update<span style="mso-ascii-font-family:Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:Calibri"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-line-height-alt:.75pt">
<span style="font-size:1.0pt;color:white">All, I wanted to give everyone a heads up that there is currently an issue with some students renewing their Mastering Chemistry access. Student subscriptions to Mastering from their Fall courses carried over through
February 4th, at which <o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:black">This message came from outside your organization.
<o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <a href="https://us-phishalarm-ewt.proofpoint.com/EWT/v1/KGKeukY!vwQd8gYtD6YAhRdwHo-kl5sEISnN3pbuTclI-mSisRYeBhB-qqsXyHSFNLJN2JDCjtm8t364gi86NpQbpSPZzTpK2mz5HYJn0ZmgkRqAQqxtd9BPU0clgyxopSQf-g5UmXwZyR0DuzU_$" target="_blank"><strong><span style="font-size:10.5pt;font-family:"Calibri",sans-serif;mso-bidi-font-family:Arial;color:black;border:solid #666666 1.0pt;padding:6.0pt;font-weight:normal;text-decoration:none;text-underline:none"> Report Suspicious </span></strong></a>
<span style="mso-ascii-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:Calibri">
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<span class="SpellE"><span style="font-size:1.0pt;color:white">ZjQcmQRYFpfptBannerEnd</span></span><span style="font-size:1.0pt;mso-ascii-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:Calibri;color:white"><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:12.0pt;color:black">All, <o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:12.0pt;color:black">I wanted to give everyone a heads up that there is currently an issue with some students renewing their Mastering Chemistry access. Student subscriptions to Mastering from
their Fall courses carried over through February 4th, at which point they were prompted to enter in their Spring access code that was included in the Spring 2023 registration instructions. Students were contacted individually by Pearson about how to renew
their access before that the 4th and most did renew and are in the program and doing fine. If the student did not renew by February 4th, we're now seeing some barriers to renewing that access. Our team is aware of this issue and working on it and will relay
the resolution to me, but I wanted to give you a heads up in case you are getting emails with questions from individual students. For now, anyone in this situation to hang tight and further instructions will be forthcoming. Thanks for your patience. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;mso-bidi-font-family:"Times New Roman"">*******************************************<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;mso-bidi-font-family:"Times New Roman""><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-outline-level:1"><b>From:</b> Pearson Higher Ed <a href="mailto:pearson@ocrm3.pearson.com">
pearson@ocrm3.pearson.com</a> <br>
<b>Sent:</b> Wednesday, January 25, <span class="GramE">2023</span> 1:01 PM<br>
<b>To:</b> Zellmer, Robert <a href="mailto:zellmer.1@osu.edu">zellmer.1@osu.edu</a><br>
<b>Subject:</b> Important course material notice for spring term students with 2/4 deadline<span style="mso-ascii-font-family:Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:Calibri"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-line-height-alt:.75pt">
<span style="font-size:1.0pt;color:white">Pearson
<o:p></o:p></span></p>
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<span class="SpellE"><span style="font-size:1.0pt;color:white">ZjQcmQRYFpfptBannerStart</span></span><span style="font-size:1.0pt;color:white"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black">This Message Is From an External Sender
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:black">This message came from outside your organization.
<o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <a href="https://us-phishalarm-ewt.proofpoint.com/EWT/v1/KGKeukY!ssQZFyyLaWyhQHqb385O1Chk5O8RscDJ8CF95cCf0JVOMbAKwQuPhWme2nntsR3fOCEplJmGotxffUY1p1DJvnHufNwY1j7DOH9eag_VOetC_JNVbg3YG053dEpfoOB-ag$" target="_blank"><strong><span style="font-size:10.5pt;font-family:"Calibri",sans-serif;mso-bidi-font-family:Arial;color:black;border:solid #666666 1.0pt;padding:6.0pt;font-weight:normal;text-decoration:none;text-underline:none"> Report Suspicious </span></strong></a>
<span style="mso-ascii-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:Calibri">
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<span class="SpellE"><span style="font-size:1.0pt;color:white">ZjQcmQRYFpfptBannerEnd</span></span><span style="font-size:1.0pt;mso-ascii-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:Calibri;color:white"><o:p></o:p></span></p>
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<p class="MsoNormal" style="line-height:1.5pt"><span style="font-size:1.5pt;font-family:"Arial",sans-serif;color:white">Action needed to help students maintain access to their course materials<o:p></o:p></span></p>
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<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN" style="mso-ascii-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:Calibri;mso-ansi-language:EN"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:white;mso-color-alt:windowtext"><a href="https://urldefense.com/v3/__http:/click.ocrm3.pearson.com/?qs=4783cca39d651e6ab0ab71006bdda9811156e00e3a77114c402e57a78401ee76cead84a3a9c851591f4d5443a4644f27e6bb21f11f78b59b__;!!KGKeukY!wTqvA9wv_TWFi9FWXkmfaFN4dXvbjxfB770kfRNYLnM421BnabsuLwXG26TOXuiiiR701YxfqTM1FWmtHkXR9tHM2hTcPUhW1Lw$" target="_blank"><span style="font-family:"Arial",sans-serif;color:white;mso-no-proof:yes;text-decoration:none;text-underline:none"><img border="0" width="150" height="38" id="_x0000_i1025" src="https://email.pearsoned.com/workzone/direct-to-learner/12472-mojo-august-offer-test-20210726/links/pearson-logo.png" alt="Pearson+"></span></a></span><span style="font-family:"Arial",sans-serif;mso-fareast-font-family:Calibri"><o:p></o:p></span></p>
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<p style="margin-top:7.5pt;line-height:22.5pt"><span style="font-size:15.0pt;mso-fareast-font-family:Calibri">Dear Educator,<o:p></o:p></span></p>
<p style="margin-top:18.75pt;line-height:22.5pt"><span style="font-size:15.0pt;mso-fareast-font-family:Calibri">You serve as the first line of defense for all your students questions. Given this, we have identified an issue with the course materials expiration
date for a small number of your students. This issue resulted from our team providing students with a few extra weeks of access to finish their fall courses which unintentionally impacted access issues for the spring term.<o:p></o:p></span></p>
<p style="margin-top:18.75pt;line-height:22.5pt"><span style="font-size:15.0pt;mso-fareast-font-family:Calibri">Please note, we have alerted all affected students and made additional changes to prevent future actions.<o:p></o:p></span></p>
<p style="margin-top:18.75pt;line-height:22.5pt"><strong><span style="font-size:15.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family:Calibri">We Need Your Support</span></strong><span style="font-size:15.0pt;mso-fareast-font-family:Calibri"><br>
As an added layer of communication and to help ensure your students maintain uninterrupted access for the term, please reiterate this issue to students in your course.<o:p></o:p></span></p>
<p style="margin-top:18.75pt;line-height:22.5pt"><span style="font-size:15.0pt;mso-fareast-font-family:Calibri">Additionally, please instruct them to go to their
<span class="SpellE">MyLab</span></span><span style="font-size:10.0pt;mso-fareast-font-family:Calibri">ฎ</span><span style="font-size:15.0pt;mso-fareast-font-family:Calibri"> or Mastering</span><span style="font-size:10.0pt;mso-fareast-font-family:Calibri">ฎ</span><span style="font-size:15.0pt;mso-fareast-font-family:Calibri">
course tile in their Pearson account (visual <a href="https://urldefense.com/v3/__http:/click.ocrm3.pearson.com/?qs=4783cca39d651e6a399664a6f46ea0423df3bcdc73166f77609cf73222804f8e94ec8a303c7cd6d64ff450989205afc08d303242e6a44a88__;!!KGKeukY!wTqvA9wv_TWFi9FWXkmfaFN4dXvbjxfB770kfRNYLnM421BnabsuLwXG26TOXuiiiR701YxfqTM1FWmtHkXR9tHM2hTchdz9Gzo$" target="_blank">
<strong><span style="font-family:"Arial",sans-serif;color:#FEFEFE">step-by-step here</span></strong>
</a>). If it says February 4th, they will need to take the following steps to retain access after February 4th.
<o:p></o:p></span></p>
<p style="mso-margin-top-alt:18.75pt;margin-right:0in;margin-bottom:3.75pt;margin-left:0in;line-height:22.5pt">
<strong><span style="font-size:15.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family:Calibri">Student Scenarios </span></strong><span style="font-size:15.0pt;mso-fareast-font-family:Calibri"><o:p></o:p></span></p>
<p style="margin-bottom:0in;line-height:22.5pt"><span style="font-size:15.0pt;mso-fareast-font-family:Calibri">Student access to course materials falls under one of two scenarios:<o:p></o:p></span></p>
<p class="firstlistitem" style="mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:11.25pt;margin-left:47.25pt;text-indent:-.25in;mso-list:l0 level1 lfo1;tab-stops:list .5in">
<![if !supportLists]><span style="font-size:10.0pt;mso-bidi-font-size:14.5pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol;color:white"><span style="mso-list:Ignore">ท<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><strong><span style="font-size:14.5pt;font-family:"Arial",sans-serif;mso-fareast-font-family:"Times New Roman";color:white">Scenario 1:</span></strong><span style="font-size:14.5pt;mso-fareast-font-family:"Times New Roman";color:white">
If access to their course material is included in their tuition as part of an Inclusive Access, Equitable Access, or First Day of Class Program:
<o:p></o:p></span></p>
<p class="firstlistitem" style="mso-margin-top-alt:11.25pt;margin-right:0in;margin-bottom:11.25pt;margin-left:75.75pt;text-indent:-.25in;mso-list:l0 level2 lfo1;tab-stops:list 1.0in">
<![if !supportLists]><span style="font-size:10.0pt;mso-bidi-font-size:14.5pt;font-family:"Courier New";mso-fareast-font-family:"Courier New";color:white"><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:14.5pt;mso-fareast-font-family:"Times New Roman";color:white">Instruct your students to remain opted in or ask them to opt in now. They must redeem the access code provided at the beginning of this term.
If they do not have this, please ask them to contact the campus bookstore. The bookstore will help get students the access code.<o:p></o:p></span></p>
<p class="firstlistitem" style="mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:11.25pt;margin-left:75.75pt;text-indent:-.25in;mso-list:l0 level2 lfo1;tab-stops:list 1.0in">
<![if !supportLists]><span style="font-size:10.0pt;mso-bidi-font-size:14.5pt;font-family:"Courier New";mso-fareast-font-family:"Courier New";color:white"><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:14.5pt;mso-fareast-font-family:"Times New Roman";color:white">If your student chooses to opt out, they will be unable to access course materials once their current access expires (February 4th). If they
have already opted out, or if the date to opt in has passed, please ask them to contact the campus bookstore. The bookstore can help determine the best way to access their course materials.
<o:p></o:p></span></p>
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<![if !supportLists]><span style="font-size:10.0pt;mso-bidi-font-size:13.5pt;font-family:"Courier New";mso-fareast-font-family:"Courier New""><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="mso-fareast-font-family:"Times New Roman"">For guidance on how to redeem your access code, click
<a href="https://urldefense.com/v3/__http:/click.ocrm3.pearson.com/?qs=4783cca39d651e6a399664a6f46ea0423df3bcdc73166f77609cf73222804f8e94ec8a303c7cd6d64ff450989205afc08d303242e6a44a88__;!!KGKeukY!wTqvA9wv_TWFi9FWXkmfaFN4dXvbjxfB770kfRNYLnM421BnabsuLwXG26TOXuiiiR701YxfqTM1FWmtHkXR9tHM2hTchdz9Gzo$" target="_blank">
<strong><span style="font-family:"Arial",sans-serif;color:#FEFEFE">here</span></strong></a>.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:11.25pt;margin-left:47.25pt;text-indent:-.25in;line-height:21.0pt;mso-list:l0 level1 lfo1;tab-stops:list .5in">
<![if !supportLists]><span style="font-size:10.0pt;mso-bidi-font-size:14.5pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol;color:white"><span style="mso-list:Ignore">ท<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><strong><span style="font-size:14.5pt;font-family:"Calibri",sans-serif;mso-bidi-font-family:Arial;color:white">Scenario 2:</span></strong><span style="font-size:14.5pt;font-family:"Arial",sans-serif;color:white"> If access to
their course materials is not included in their tuition, please ask them to renew their access by clicking the link in their course. Alternatively, they can purchase an access code at the campus bookstore before February 4th to ensure continuous access to
your course materials. </span><span style="font-size:14.5pt;font-family:"Arial",sans-serif;mso-fareast-font-family:"Times New Roman";color:white"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:75.75pt;text-indent:-.25in;line-height:21.0pt;mso-list:l0 level2 lfo1;tab-stops:list 1.0in">
<![if !supportLists]><span style="font-size:10.0pt;mso-bidi-font-size:13.5pt;font-family:"Courier New";mso-fareast-font-family:"Courier New";color:#FEFEFE"><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#FEFEFE">For guidance on how to redeem your access code, click
<a href="https://urldefense.com/v3/__http:/click.ocrm3.pearson.com/?qs=4783cca39d651e6a399664a6f46ea0423df3bcdc73166f77609cf73222804f8e94ec8a303c7cd6d64ff450989205afc08d303242e6a44a88__;!!KGKeukY!wTqvA9wv_TWFi9FWXkmfaFN4dXvbjxfB770kfRNYLnM421BnabsuLwXG26TOXuiiiR701YxfqTM1FWmtHkXR9tHM2hTchdz9Gzo$" target="_blank">
<strong><span style="font-family:"Calibri",sans-serif;mso-bidi-font-family:Arial;color:#FEFEFE">here</span></strong></a>.</span><span style="font-size:13.5pt;font-family:"Arial",sans-serif;mso-fareast-font-family:Calibri;color:#FEFEFE"><o:p></o:p></span></p>
<p style="margin-bottom:0in;line-height:22.5pt"><span style="font-size:15.0pt;mso-fareast-font-family:Calibri">We recognize that our service is essential to your students, and our highest priority is ensuring they have a seamless semester. Again, we thank you
in advance for your attention.<o:p></o:p></span></p>
<p style="mso-margin-top-alt:15.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:22.5pt">
<span style="font-size:15.0pt;mso-fareast-font-family:Calibri">If you need assistance with either of these options, please contact us at:
</span><strong><span style="font-size:15.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family:Calibri">1-877-740-2493</span></strong><span style="font-size:15.0pt;mso-fareast-font-family:Calibri"> between
</span><strong><span style="font-size:15.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family:Calibri">10 am-10 pm EST</span></strong><span style="font-size:15.0pt;mso-fareast-font-family:Calibri">.
</span><em><span style="font-size:15.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family:Calibri">Note: This phone number has been designated for this
<span class="GramE">particular access</span> issue and will be available until February 10th.</span></em><span style="font-size:15.0pt;mso-fareast-font-family:Calibri"><o:p></o:p></span></p>
<p style="mso-margin-top-alt:15.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:22.5pt">
<span style="font-size:15.0pt;mso-fareast-font-family:Calibri">Thank you,<o:p></o:p></span></p>
<p style="mso-margin-top-alt:15.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:22.5pt">
<span style="font-size:15.0pt;mso-fareast-font-family:Calibri">Pearson Support<o:p></o:p></span></p>
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