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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;mso-bidi-font-family:"Times New Roman"">Well, this is a fine howdy to spring semester.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;mso-bidi-font-family:"Times New Roman""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;mso-bidi-font-family:"Times New Roman"">I did notice a lot of you have Feb 4 as the expiration date for you access.<span style="mso-spacerun:yes">
</span>Some of you<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;mso-bidi-font-family:"Times New Roman"">have access expiring this week due to getting temporary access.<span style="mso-spacerun:yes">
</span>You will also need to<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;mso-bidi-font-family:"Times New Roman"">renew your access.<span style="mso-spacerun:yes">
</span>I’m not sure but you may also have to follow these instructions.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;mso-bidi-font-family:"Times New Roman""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;mso-bidi-font-family:"Times New Roman"">Pearson states they’ve contacted every student with this problem but asked for us to<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;mso-bidi-font-family:"Times New Roman"">also pass it along.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;mso-bidi-font-family:"Times New Roman""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;mso-bidi-font-family:"Times New Roman"">Try to do this before your current access expires.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;mso-bidi-font-family:"Times New Roman""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;mso-bidi-font-family:"Times New Roman"">Dr. Zellmer<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;mso-bidi-font-family:"Times New Roman""><o:p> </o:p></span></p>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:11.0pt">From:</span></b><span style="font-size:11.0pt"> Pearson Higher Ed <pearson@ocrm3.pearson.com>
<br>
<b>Sent:</b> Wednesday, January 25, 2023 1:01 PM<br>
<b>To:</b> Zellmer, Robert <zellmer.1@osu.edu><br>
<b>Subject:</b> Important course material notice for spring term students with 2/4 deadline<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<span style="font-size:1.0pt;color:white">Pearson
<o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black">This Message Is From an External Sender
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:black">This message came from outside your organization.
<o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <a href="https://us-phishalarm-ewt.proofpoint.com/EWT/v1/KGKeukY!ssQZFyyLaWyhQHqb385O1Chk5O8RscDJ8CF95cCf0JVOMbAKwQuPhWme2nntsR3fOCEplJmGotxffUY1p1DJvnHufNwY1j7DOH9eag_VOetC_JNVbg3YG053dEpfoOB-ag$" target="_blank"><strong><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black;border:solid #666666 1.0pt;padding:6.0pt;font-weight:normal"> Report Suspicious </span></strong></a>
<span style="font-size:11.0pt"><o:p></o:p></span></p>
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<p class="MsoNormal" style="line-height:1.5pt"><span style="font-size:1.5pt;font-family:"Arial",sans-serif;color:white">Action needed to help students maintain access to their course materials<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif">
<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN" style="font-size:11.0pt;mso-ansi-language:EN"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:white;mso-color-alt:windowtext"><a href="https://urldefense.com/v3/__http:/click.ocrm3.pearson.com/?qs=4783cca39d651e6ab0ab71006bdda9811156e00e3a77114c402e57a78401ee76cead84a3a9c851591f4d5443a4644f27e6bb21f11f78b59b__;!!KGKeukY!wTqvA9wv_TWFi9FWXkmfaFN4dXvbjxfB770kfRNYLnM421BnabsuLwXG26TOXuiiiR701YxfqTM1FWmtHkXR9tHM2hTcPUhW1Lw$" target="_blank"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:white;mso-no-proof:yes"><img border="0" width="150" height="38" id="_x0000_i1026" src="https://email.pearsoned.com/workzone/direct-to-learner/12472-mojo-august-offer-test-20210726/links/pearson-logo.png" alt="Pearson+"></span></a></span><span style="font-size:11.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></p>
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<p style="margin-top:7.5pt;line-height:22.5pt"><span style="font-size:15.0pt;mso-fareast-font-family:Calibri">Dear Educator,<o:p></o:p></span></p>
<p style="margin-top:18.75pt;line-height:22.5pt"><span style="font-size:15.0pt;mso-fareast-font-family:Calibri">You serve as the first line of defense for all your students’ questions. Given this, we have identified an issue with the course materials’ expiration
date for a small number of your students. This issue resulted from our team providing students with a few extra weeks of access to finish their fall courses which unintentionally impacted access issues for the spring term.<o:p></o:p></span></p>
<p style="margin-top:18.75pt;line-height:22.5pt"><span style="font-size:15.0pt;mso-fareast-font-family:Calibri">Please note, we have alerted all affected students and made additional changes to prevent future actions.<o:p></o:p></span></p>
<p style="margin-top:18.75pt;line-height:22.5pt"><strong><span style="font-size:15.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family:Calibri">We Need Your Support</span></strong><span style="font-size:15.0pt;mso-fareast-font-family:Calibri"><br>
As an added layer of communication and to help ensure your students maintain uninterrupted access for the term, please reiterate this issue to students in your course.<o:p></o:p></span></p>
<p style="margin-top:18.75pt;line-height:22.5pt"><span style="font-size:15.0pt;mso-fareast-font-family:Calibri">Additionally, please instruct them to go to their MyLab</span><span style="font-size:10.0pt;mso-fareast-font-family:Calibri">®</span><span style="font-size:15.0pt;mso-fareast-font-family:Calibri">
or Mastering</span><span style="font-size:10.0pt;mso-fareast-font-family:Calibri">®</span><span style="font-size:15.0pt;mso-fareast-font-family:Calibri"> course tile in their Pearson account (visual
<a href="https://urldefense.com/v3/__http:/click.ocrm3.pearson.com/?qs=4783cca39d651e6a399664a6f46ea0423df3bcdc73166f77609cf73222804f8e94ec8a303c7cd6d64ff450989205afc08d303242e6a44a88__;!!KGKeukY!wTqvA9wv_TWFi9FWXkmfaFN4dXvbjxfB770kfRNYLnM421BnabsuLwXG26TOXuiiiR701YxfqTM1FWmtHkXR9tHM2hTchdz9Gzo$" target="_blank">
<strong><u><span style="font-family:"Arial",sans-serif">step-by-step here</span></u></strong><u>
</u></a>). If it says February 4th, they will need to take the following steps to retain access after February 4th.
<o:p></o:p></span></p>
<p style="mso-margin-top-alt:18.75pt;margin-right:0in;margin-bottom:3.75pt;margin-left:0in;line-height:22.5pt">
<strong><span style="font-size:15.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family:Calibri">Student Scenarios —</span></strong><span style="font-size:15.0pt;mso-fareast-font-family:Calibri"><o:p></o:p></span></p>
<p style="margin-bottom:0in;line-height:22.5pt"><span style="font-size:15.0pt;mso-fareast-font-family:Calibri">Student access to course materials falls under one of two scenarios:<o:p></o:p></span></p>
<p class="firstlistitem" style="mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:11.25pt;margin-left:47.25pt;text-indent:-.25in;mso-list:l0 level1 lfo1;tab-stops:list .5in">
<![if !supportLists]><span style="font-size:10.0pt;mso-bidi-font-size:14.5pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol;color:white"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><strong><span style="font-size:14.5pt;font-family:"Arial",sans-serif;mso-fareast-font-family:"Times New Roman";color:white">Scenario 1:</span></strong><span style="font-size:14.5pt;mso-fareast-font-family:"Times New Roman";color:white">
If access to their course material is included in their tuition as part of an Inclusive Access, Equitable Access, or First Day of Class Program:
<o:p></o:p></span></p>
<p class="firstlistitem" style="mso-margin-top-alt:11.25pt;margin-right:0in;margin-bottom:11.25pt;margin-left:75.75pt;text-indent:-.25in;mso-list:l0 level2 lfo1;tab-stops:list 1.0in">
<![if !supportLists]><span style="font-size:10.0pt;mso-bidi-font-size:14.5pt;font-family:"Courier New";mso-fareast-font-family:"Courier New";color:white"><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:14.5pt;mso-fareast-font-family:"Times New Roman";color:white">Instruct your students to remain opted in or ask them to opt in now. They must redeem the access code provided at the beginning of this term.
If they do not have this, please ask them to contact the campus bookstore. The bookstore will help get students the access code.<o:p></o:p></span></p>
<p class="firstlistitem" style="mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:11.25pt;margin-left:75.75pt;text-indent:-.25in;mso-list:l0 level2 lfo1;tab-stops:list 1.0in">
<![if !supportLists]><span style="font-size:10.0pt;mso-bidi-font-size:14.5pt;font-family:"Courier New";mso-fareast-font-family:"Courier New";color:white"><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:14.5pt;mso-fareast-font-family:"Times New Roman";color:white">If your student chooses to opt out, they will be unable to access course materials once their current access expires (February 4th). If they
have already opted out, or if the date to opt in has passed, please ask them to contact the campus bookstore. The bookstore can help determine the best way to access their course materials.
<o:p></o:p></span></p>
<p class="firstlistitem" style="margin-left:75.75pt;text-indent:-.25in;mso-list:l0 level2 lfo1;tab-stops:list 1.0in">
<![if !supportLists]><span style="font-size:10.0pt;mso-bidi-font-size:13.5pt;font-family:"Courier New";mso-fareast-font-family:"Courier New""><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="mso-fareast-font-family:"Times New Roman"">For guidance on how to redeem your access code, click
<a href="https://urldefense.com/v3/__http:/click.ocrm3.pearson.com/?qs=4783cca39d651e6a399664a6f46ea0423df3bcdc73166f77609cf73222804f8e94ec8a303c7cd6d64ff450989205afc08d303242e6a44a88__;!!KGKeukY!wTqvA9wv_TWFi9FWXkmfaFN4dXvbjxfB770kfRNYLnM421BnabsuLwXG26TOXuiiiR701YxfqTM1FWmtHkXR9tHM2hTchdz9Gzo$" target="_blank">
<strong><u><span style="font-family:"Arial",sans-serif">here</span></u></strong></a>.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:11.25pt;margin-left:47.25pt;text-indent:-.25in;line-height:21.0pt;mso-list:l0 level1 lfo1;tab-stops:list .5in">
<![if !supportLists]><span style="mso-bidi-font-size:14.5pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol;color:white"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><strong><span style="font-size:14.5pt;font-family:"Arial",sans-serif;color:white">Scenario 2:</span></strong><span style="font-size:14.5pt;font-family:"Arial",sans-serif;color:white"> If access to their course materials is not
included in their tuition, please ask them to renew their access by clicking the link in their course. Alternatively, they can purchase an access code at the campus bookstore before February 4th to ensure continuous access to your course materials.
<o:p></o:p></span></p>
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<![if !supportLists]><span style="mso-bidi-font-size:13.5pt;font-family:"Courier New";mso-fareast-font-family:"Courier New";color:#FEFEFE"><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#FEFEFE">For guidance on how to redeem your access code, click
<a href="https://urldefense.com/v3/__http:/click.ocrm3.pearson.com/?qs=4783cca39d651e6a399664a6f46ea0423df3bcdc73166f77609cf73222804f8e94ec8a303c7cd6d64ff450989205afc08d303242e6a44a88__;!!KGKeukY!wTqvA9wv_TWFi9FWXkmfaFN4dXvbjxfB770kfRNYLnM421BnabsuLwXG26TOXuiiiR701YxfqTM1FWmtHkXR9tHM2hTchdz9Gzo$" target="_blank">
<strong><u><span style="font-family:"Arial",sans-serif">here</span></u></strong></a>.<o:p></o:p></span></p>
<p style="margin-bottom:0in;line-height:22.5pt"><span style="font-size:15.0pt;mso-fareast-font-family:Calibri">We recognize that our service is essential to your students, and our highest priority is ensuring they have a seamless semester. Again, we thank you
in advance for your attention.<o:p></o:p></span></p>
<p style="mso-margin-top-alt:15.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:22.5pt">
<span style="font-size:15.0pt;mso-fareast-font-family:Calibri">If you need assistance with either of these options, please contact us at:
<strong><span style="font-family:"Arial",sans-serif">1-877-740-2493</span></strong> between
<strong><span style="font-family:"Arial",sans-serif">10 am-10 pm EST</span></strong>.
<em><span style="font-family:"Arial",sans-serif">Note: This phone number has been designated for this particular access issue and will be available until February 10th.</span></em><o:p></o:p></span></p>
<p style="mso-margin-top-alt:15.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:22.5pt">
<span style="font-size:15.0pt;mso-fareast-font-family:Calibri">Thank you,<o:p></o:p></span></p>
<p style="mso-margin-top-alt:15.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:22.5pt">
<span style="font-size:15.0pt;mso-fareast-font-family:Calibri">Pearson Support<o:p></o:p></span></p>
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