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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">I’m not sure if all of you get these messages. It’s still a month away but put it on your calendar<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">if you often do work between 1 AM and 9 AM.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">Dr. Zellmer<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Pearson Customer Success <pearson@ocrm3.pearson.com>
<br>
<b>Sent:</b> Wednesday, January 20, 2021 3:01 PM<br>
<b>To:</b> Zellmer, Robert <zellmer.1@osu.edu><br>
<b>Subject:</b> CORRECTION: NOTICE: February 20, 2021, scheduled maintenance<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal" style="mso-line-height-alt:.75pt"><span style="font-size:1.0pt;font-family:"Arial",sans-serif;color:white">Upcoming maintenance information that may impact your courses<o:p></o:p></span></p>
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<o:p></o:p></span></p>
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<p class="MsoNormal"><a href="https://urldefense.com/v3/__http:/click.ocrm3.pearson.com/?qs=64fa63a5a4615e9f9104d89b6de0b4f01f5aad7038741ffc754b520559bbc9c71b77a989e963d5aa7a9b24d44e3bfee8d6cfd5e89ac76a4e__;!!KGKeukY!klLI4NuwePOoz7Ek6_55zD_w1lh3HMdUDvKs-O6_6phyxZer6o8eGlzRsy0u4dJi$" target="_blank"><span style="font-family:"Arial",sans-serif"><img border="0" width="158" height="48" style="width:1.6458in;height:.5in" id="_x0000_i1029" src="http://email.pearsoned.com/brand/pearsonlogo-horizontal-blk.png" alt="Pearson"></span></a><span style="font-family:"Arial",sans-serif"><o:p></o:p></span></p>
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<span style="font-size:30.0pt">NOTICE: February 20, 2021, scheduled maintenance<o:p></o:p></span></h2>
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<p style="margin-bottom:11.25pt;line-height:21.0pt"><span style="font-size:14.5pt">Dear Robert,<o:p></o:p></span></p>
<p style="line-height:21.0pt"><span style="font-size:14.5pt">Oops! We listed the wrong day of the week in our last email. The corrected information is below.<o:p></o:p></span></p>
<p style="line-height:21.0pt"><span style="font-size:14.5pt">We hope your 2021 is going well. It's once again time to let you know about the start of this year's scheduled maintenance events. The first one will be held on
<strong><span style="font-family:"Arial",sans-serif">Saturday, February 20, 2021, between 1:00 a.m. and 9:00 a.m. ET.</span></strong><o:p></o:p></span></p>
<p style="line-height:21.0pt"><span style="font-size:14.5pt">To keep the impact on you and your students to a minimum, we're alerting you
<strong><span style="font-family:"Arial",sans-serif">now</span></strong> to give you enough time to adjust assignments and exams and for you to
<strong><span style="font-family:"Arial",sans-serif">let your students know</span></strong> so they can adjust their schedules. Please see below for details on whether and how the products you use will be affected.<o:p></o:p></span></p>
<p style="line-height:21.0pt"><strong><span style="font-size:14.5pt;font-family:"Arial",sans-serif">The maintenance will take place:</span></strong><span style="font-size:14.5pt"><o:p></o:p></span></p>
<p style="margin-bottom:3.75pt;line-height:21.0pt"><strong><span style="font-size:14.5pt;font-family:"Arial",sans-serif">ET Start:</span></strong><span style="font-size:14.5pt"> Saturday, February 20, 1:00 a.m.<o:p></o:p></span></p>
<p style="margin-bottom:11.25pt;line-height:21.0pt"><strong><span style="font-size:14.5pt;font-family:"Arial",sans-serif">ET End:</span></strong><span style="font-size:14.5pt"> Saturday, February 20, 9:00 a.m.<o:p></o:p></span></p>
<p style="margin-bottom:3.75pt;line-height:21.0pt"><strong><span style="font-size:14.5pt;font-family:"Arial",sans-serif">CT Start:</span></strong><span style="font-size:14.5pt"> Saturday, February 20, 12:00 a.m. (Midnight)<o:p></o:p></span></p>
<p style="margin-bottom:11.25pt;line-height:21.0pt"><strong><span style="font-size:14.5pt;font-family:"Arial",sans-serif">CT End:</span></strong><span style="font-size:14.5pt"> Saturday, February 20, 8:00 a.m.<o:p></o:p></span></p>
<p style="margin-bottom:3.75pt;line-height:21.0pt"><strong><span style="font-size:14.5pt;font-family:"Arial",sans-serif">MT Start:</span></strong><span style="font-size:14.5pt"> Friday, February 19, 11:00 p.m.<o:p></o:p></span></p>
<p style="margin-bottom:11.25pt;line-height:21.0pt"><strong><span style="font-size:14.5pt;font-family:"Arial",sans-serif">MT End:</span></strong><span style="font-size:14.5pt"> Saturday, February 20, 7:00 a.m.<o:p></o:p></span></p>
<p style="margin-bottom:3.75pt"><strong><span style="font-family:"Arial",sans-serif">PT Start:</span></strong> Friday, February 19, 10:00 p.m.<o:p></o:p></p>
<p style="margin-bottom:0in;line-height:21.0pt"><strong><span style="font-size:14.5pt;font-family:"Arial",sans-serif">PT End:</span></strong><span style="font-size:14.5pt"> Saturday, February 20, 6:00 a.m.<o:p></o:p></span></p>
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<p style="margin-bottom:11.25pt;line-height:21.0pt"><strong><span style="font-size:14.5pt;font-family:"Arial",sans-serif">Revel</span></strong><strong><span style="font-size:10.0pt;font-family:"Arial",sans-serif">®</span></strong><strong><span style="font-size:14.5pt;font-family:"Arial",sans-serif">
and Enhanced Revel:</span></strong><span style="font-size:14.5pt"> You and your students will be unable to access your courses for the entire maintenance window.<o:p></o:p></span></p>
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<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:14.5pt;font-family:"Arial",sans-serif;color:#333333">When you attempt to access your courses, you'll see a splash page letting you know about the maintenance work.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:3.75pt;margin-left:28.5pt;text-indent:-.25in;line-height:21.0pt;mso-list:l1 level1 lfo1">
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</span></span></span><![endif]><span style="font-size:14.5pt;font-family:"Arial",sans-serif;color:#333333">Previously downloaded content to the mobile application will be available.<o:p></o:p></span></p>
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</span></span></span><![endif]><span style="font-size:14.5pt;font-family:"Arial",sans-serif;color:#333333">Pending scores will be delayed in synced Learning Management Systems (LMS) and in the Revel grade book.<o:p></o:p></span></p>
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<p style="margin-bottom:11.25pt;line-height:21.0pt"><strong><span style="font-size:14.5pt;font-family:"Arial",sans-serif">Learning Catalytics/Live Response:</span></strong><span style="font-size:14.5pt"><o:p></o:p></span></p>
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<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:14.5pt;font-family:"Arial",sans-serif;color:#333333">This impacts anyone accessing Learning Catalytics/Live Response via standalone or integrations, through an LMS such as Blackboard, Canvas, Brightspace
by D2L, or Moodle.<o:p></o:p></span></p>
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</span></span></span><![endif]><span style="font-size:14.5pt;font-family:"Arial",sans-serif;color:#333333">When you attempt to access it, you’ll see an error. Splash pages are not available for this product.<o:p></o:p></span></p>
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<p style="margin-bottom:11.25pt;line-height:21.0pt"><strong><span style="font-size:14.5pt;font-family:"Arial",sans-serif">MyEnglishLab</span></strong><strong><span style="font-size:10.0pt;font-family:"Arial",sans-serif">®</span></strong><strong><span style="font-size:14.5pt;font-family:"Arial",sans-serif">
and Pearson English Portal:</span></strong><span style="font-size:14.5pt"> You and your students will be unable to access your courses for the entire maintenance window.<o:p></o:p></span></p>
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</span></span></span><![endif]><span style="font-size:14.5pt;font-family:"Arial",sans-serif;color:#333333">When you attempt to access your courses, you'll see a splash page letting you know about the maintenance work.<o:p></o:p></span></p>
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</span></span></span><![endif]><span style="font-size:14.5pt;font-family:"Arial",sans-serif;color:#333333">The Pearson Practice English application will also be unavailable.<o:p></o:p></span></p>
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<p style="line-height:21.0pt"><span style="font-size:14.5pt">We will post messages 72 hours prior to the February 20 event on the sign-on pages for
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<b><span style="color:#005A70">@PearsonSupport</span></b></a> on Twitter, and on our
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<b><span style="color:#005A70">Pearson System Status webpage</span></b></a>.<o:p></o:p></span></p>
<p style="line-height:21.0pt"><span style="font-size:14.5pt">You asked, so we've made some upgrades to the Pearson System Status page. Now, you'll see notification of the maintenance event on the status page two weeks prior to the date, and if any products
become impacted during an event, you'll see it listed on the status page, too. The ability to sign up for notifications from the status page is coming soon!<o:p></o:p></span></p>
<p style="line-height:21.0pt"><span style="font-size:14.5pt">For your reference, the full
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<b><span style="color:#005A70">Planned Maintenance Schedule in 2021</span></b></a> has been posted to our Pearson Support website. Please let us know if you have any questions or concerns.<o:p></o:p></span></p>
<p style="margin-bottom:11.25pt;line-height:21.0pt"><span style="font-size:14.5pt">Thank you for your continued partnership.<o:p></o:p></span></p>
<p style="margin-bottom:0in;line-height:21.0pt"><span style="font-size:14.5pt">Sincerely,<br>
Pearson Customer Success Team<o:p></o:p></span></p>
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<p style="margin-bottom:0in;line-height:21.0pt"><em><span style="font-size:14.5pt;font-family:"Arial",sans-serif">You are receiving this service notification email at
<a href="mailto:zellmer.1@osu.edu"><span style="font-style:normal">zellmer.1@osu.edu</span></a> because you're a registered user of a Pearson digital product. If you believe you are receiving this service notification in error, please respond to this email.</span></em><span style="font-size:14.5pt"><o:p></o:p></span></p>
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