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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">I’m getting quite a few e-mails about people having trouble getting into Mastering,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">or getting the e-Text. Some have mentioned they couldn’t get in or got in but then<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">it quit working.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">Each semester you have to repurchase Mastering. The e-Text comes free with that.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">Unless you opted out of CarmenBooks, you were charged automatically for Mastering.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">This should give you access to Mastering. Do NOT go directly to Pearson to purchase<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">Mastering or sign up or even sign in.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">You still need to register. The document with instructions for doing this are in Carmen.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">If you’re having problems there’s also a Powerpoint help file. The links to these can be<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">found in multiple places in Carmen:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">1) On our course homepage, in the blue-green box below the black box with the picture<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">of some old guy, there’s a line right below “Getting Started”. There’s links there for<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">both of these files.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:red">Register for your textbook following
<span class="instructurefileholder"><b><u><a href="https://osu.instructure.com/courses/95135/files/27652715/preview" target="_blank" title="Carmenbooks Sign Up Instructions.docx"><span style="color:red">these instructions.</span></a></u></b></span> View<span class="instructurefileholder"><b><u><a href="https://osu.instructure.com/courses/95135/files/28054387?wrap=1" target="_blank" title="MyLab and Mastering Help SP 21.pptx"><span style="color:red">
this presentation</span></a></u></b></span> if you have problems registering.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:red"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">2) You can find the same documents in two Modules (found in the Navigation bar). In the<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">“Introduction” module you’ll find a submodule with information and links to these files.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span class="itemname"><span style="font-family:"Arial",sans-serif"><a href="https://osu.instructure.com/courses/95135/modules/items/5663575" title="e-Text Registration Instructions and Help & Pearson Office Hours">e-Text Registration Instructions
and Help & Pearson Office Hours </a></span></span><span style="font-family:"Arial",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">This is also in the “Lecture” module.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">You may ask, why this is in so many places? So there were lots of ways you could find them.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">The registration document tells you how to get into Mastering if you already have a Pearson account<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">and if you don’t. It also states:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span class="textlayer--absolute"><b><span style="font-family:"Arial",sans-serif">Note:</span></b></span><span class="textlayer--absolute"><span style="font-family:"Arial",sans-serif"> We recommend you always enter your MyLab & Modified
Mastering course through Canvas.<o:p></o:p></span></span></p>
<p class="MsoNormal"><span class="textlayer--absolute"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></span></p>
<p class="MsoNormal"><span class="textlayer--absolute"><span style="font-family:"Arial",sans-serif">It is best to do this rather than going to the Pearson website directly.<o:p></o:p></span></span></p>
<p class="MsoNormal"><span class="textlayer--absolute"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></span></p>
<p class="MsoNormal"><span class="textlayer--absolute"><span style="font-family:"Arial",sans-serif">If you follow the directions in the registration file and it still doesn’t work then go to the help<o:p></o:p></span></span></p>
<p class="MsoNormal"><span class="textlayer--absolute"><span style="font-family:"Arial",sans-serif">Powerpoint and follow those directions. If that fails you’ll need to contact Pearson. At the<o:p></o:p></span></span></p>
<p class="MsoNormal"><span class="textlayer--absolute"><span style="font-family:"Arial",sans-serif">bottom of this file there’s information about Pearson office hours with a Zoom link.<o:p></o:p></span></span></p>
<p class="MsoNormal"><span class="textlayer--absolute"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">If you already purchased Mastering and/or the e-Text directly from Pearson you’ll have to get<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">your money back. They may also have to do something so you can get into everything the<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">correct way.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">I hope this helps those of you having problems. I’m sorry I couldn’t be of more help.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">Dr. Zellmer<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
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