<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8">
</head>
<body text="#000000" bgcolor="#FFFFFF">
Last year, I was looking at a page at a web site (Tutorvista)
covering acid-base titrations.<br>
I found a number of mistakes, on the first page or two alone. A
"chat" window opened asking<br>
if I needed help. The following is a copy of the "conversation".
I'm "guest" in red and "their"<br>
responses are in blue. I put "their" in quotes because I believe it
was a "bot" responding with<br>
automated responses.<br>
<br>
Note their responses in the beginning came w/in a few seconds of me
sending my info but<br>
then lengthened when it didn't know quite how to respond. I even
asked a nonsensical<br>
question and it took quite awhile to answer telling me to call. I
continued on since they<br>
check these files, hoping someone might contact me but they never
did.<br>
<br>
I found it somewhat amusing at the time but troublesome as well.<br>
<br>
Dr. Zellmer<br>
<br>
<b>
<div style="height: 486px;" id="message_display_area"
class="message_display_area">
<div style="font-size: 12px;color: green;margin-left:7px;"><b>Welcome
to TUTORVISTA !</b><br>
Type your question in chat window below.</div>
<div style="padding: 2px;">
<div>
<div style="color:#FF6600;margin-left:5px;" height="17px"
cellpadding="0" cellspacing="0"> [ 11:51:55 PM ] Guest : <font
class="rendermsg">I'm looking at your site about
acid-base titrations and there are several errors. Just
so you know I'm a Senior Lecturer in Chemistry at The
Ohio State University. Who should I contact about the
errors on this page, and there are many. </font></div>
</div>
</div>
<div style="padding: 2px;">
<div>
<div style="color:#0033CC;margin-left:5px;" height="17px"
cellpadding="0" cellspacing="0"> [ 11:51:57 PM ] Acad
Coordinator : <font class="rendermsg">Hello, I am your
Academic Counselor and will help you. May I please know
your name?</font></div>
</div>
</div>
<div style="padding: 2px;">
<div>
<div style="color:#FF6600;margin-left:5px;"> [ 11:52:43 PM ]
Guest : <font class="rendermsg">Dr. Robert Zellmer</font></div>
</div>
</div>
<div style="padding: 2px;">
<div>
<div style="color:#0033CC;margin-left:5px;" height="17px"
cellpadding="0" cellspacing="0"> [ 11:52:46 PM ] Acad
Coordinator : <font class="rendermsg">Which grade and
subject are you looking for help in?</font></div>
</div>
</div>
<div style="padding: 2px;">
<div>
<div style="color:#FF6600;margin-left:5px;" height="17px"
cellpadding="0" cellspacing="0"> [ 11:53:36 PM ] : <font
class="rendermsg">I don't need help. I'm a senior
lecturer in Chemistry at Ohio State University and have
been teaching for 24 years. I don't think you read my
initial message.</font></div>
</div>
</div>
<div style="padding: 2px;">
<div>
<div style="color:#0033CC;margin-left:5px;" height="17px"
cellpadding="0" cellspacing="0"> [ 11:53:40 PM ] Acad
Coordinator : <font class="rendermsg">Do you need help
with your Homework or help with a Test?</font></div>
</div>
</div>
<div style="padding: 2px;">
<div>
<div style="color:#FF6600;margin-left:5px;" height="17px"
cellpadding="0" cellspacing="0"> [ 11:54:33 PM ] : <font
class="rendermsg">I'm eating spaghetti right now.</font></div>
</div>
</div>
<div style="padding: 2px;">
<div>
<div style="color:#FF6600;margin-left:5px;" height="17px"
cellpadding="0" cellspacing="0"> [ 11:55:26 PM ] : <font
class="rendermsg">Do not know how to respond now?</font></div>
</div>
</div>
<div style="padding: 2px;">
<div>
<div style="color:#FF6600;margin-left:5px;" height="17px"
cellpadding="0" cellspacing="0"> [ 11:56:10 PM ] : <font
class="rendermsg">Are you still there?</font></div>
</div>
</div>
<div style="padding: 2px;">
<div>
<div style="color:#0033CC;margin-left:5px;"> [ 11:56:31 PM ]
Acad Coordinator : <font class="rendermsg">You can call
us on our toll free number 1-855-666-7440</font></div>
</div>
</div>
<div style="padding: 2px;">
<div>
<div style="color:#0033CC;margin-left:5px;" height="17px"
cellpadding="0" cellspacing="0"> [ 11:56:48 PM ] : <font
class="rendermsg">And they will help you further .</font></div>
</div>
</div>
<div style="padding: 2px;">
<div>
<div style="color:#FF6600;margin-left:5px;"> [ 11:57:57 PM ]
Guest : <font class="rendermsg">I don't need help. I'm
trying to help your site correct many errors you have on
your acid-base titration help page. Perhaps your staff
can contact me at the Ohio State University so they can
fix the errors on your site.</font></div>
</div>
</div>
<div style="padding: 2px;">
<div>
<div style="color:#0033CC;margin-left:5px;"> [ 11:58:18 PM ]
Acad Coordinator : <font class="rendermsg">Thank you.</font></div>
</div>
</div>
<div style="padding: 2px;">
<div>
<div style="color:#0033CC;margin-left:5px;" height="17px"
cellpadding="0" cellspacing="0"> [ 11:58:51 PM ] : <font
class="rendermsg">We will look into that. and take those
wrong equations down from our website.</font></div>
</div>
</div>
<div style="padding: 2px;">
<div>
<div style="color:#FF6600;margin-left:5px;"> [ 12:01:58 AM ]
Guest : <font class="rendermsg">It is not just equations.
Actually, I didn't even get that far. There were too
many errors on the first page alone for me to continue.
When I saw someone trying to chat I decided to let you
know there were problems. The problems are so extensive
and bad I can't imagine telling anyone of your site. I
just thought someone might want to know what the
problems are. Thanks for your time. If anyone is truly
interested in fixing things it would be very easy for
you to contact me.</font></div>
</div>
</div>
</div>
</b>
</body>
</html>