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<span style="font-size: 14pt; font-family: Arial; ">Dear Colleagues,<o:p></o:p></span></div>
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<span style="font-size: 14pt; font-family: Arial; ">As you are aware, the adoption of the university's web conferencing platform, CarmenConnect, to replace WebEx Meeting Center was initiated earlier this year. <o:p></o:p></span></div>
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<font face="Arial"><span style="font-size: 14pt; ">User experiences have varied when using CarmenConnect and in too many cases, the experience is not meeting expectations. In order for us to get a clear picture of the challenges you may be having with CarmenConnect,
we need to gather some usable data to present to the university department that supports the platform as well as determine what components we need to strengthen in terms of support or education. By the end of next week you will have the opportunity to complete
a survey and tell us about your experiences using CarmenConnect. Specific user experiences will be important so that we can attempt to </span><span style="font-size: 19px; ">pinpoint</span><span style="font-size: 14pt; "> the consistent issues so that the
most </span><span style="font-size: 19px; ">appropriate</span><span style="font-size: 14pt; "> individuals are involved in helping us resolve them. <o:p></o:p></span></font></div>
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<span style="font-size: 14pt; font-family: Arial; ">As a reminder, below are links to recordings and training sessions, as well as links to university and Adobe resources. <o:p></o:p></span></div>
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<span style="font-size: 14pt; font-family: Arial; ">"Intro to CarmenConnect" web conference #1. <a href="http://carmenconnect.osu.edu/p6nme4kb9f9/"><span style="color: rgb(0, 0, 233); ">http://carmenconnect.osu.edu/p6nme4kb9f9/</span></a> <o:p></o:p></span></div>
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<span style="font-size: 14pt; font-family: Arial; ">"Intro to CarmenConnect #2 <a href="http://carmenconnect.osu.edu/p4xxzmsc60n/"><span style="color: rgb(0, 0, 233); ">http://carmenconnect.osu.edu/p4xxzmsc60n/</span></a><o:p></o:p></span></div>
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<span style="font-size: 14pt; font-family: Arial; ">Here is a link to a three-minute Tips and Tricks video that covers two very important steps you need to take to insure that your meeting participants can hear you and you can hear them. <o:p></o:p></span></div>
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<span style="font-size: 14pt; font-family: Arial; "><a href="http://presenter.cfaes.ohio-state.edu/kulka.1/CarmenConnect_Audio_-_Flash_%28Large%29_-_20130419_11.47.39AM.html"><span style="color: rgb(0, 0, 233); ">http://presenter.cfaes.ohio-state.edu/kulka.1/CarmenConnect_Audio_-_Flash_%28Large%29_-_20130419_11.47.39AM.html</span></a> <o:p></o:p></span></div>
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<span style="font-size: 14pt; font-family: Arial; ">Here is a link to the first Tips and Tricks video that covers the differences between uploading a document into a CarmenConnect meeting room and sharing a document/desktop. <o:p></o:p></span></div>
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<span style="font-size: 14pt; font-family: Arial; "><a href="http://presenter.cfaes.ohio-state.edu/kulka.1/CarmenConnect_Tips_and_Tricks_-_Flash_%28Large%29_-_20130415_05.09.58PM.html"><span style="color: rgb(0, 0, 233); ">http://presenter.cfaes.ohio-state.edu/kulka.1/CarmenConnect_Tips_and_Tricks_-_Flash_%28Large%29_-_20130415_05.09.58PM.html</span></a><o:p></o:p></span></div>
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<span style="font-size: 14pt; font-family: Arial; ">Other useful resources:<o:p></o:p></span></div>
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<span style="font-size: 14pt; font-family: Arial; ">OCIO CarmenConnect tool page: <a href="http://ocio.osu.edu/elearning/services/tools/carmenconnect/"><span style="color: rgb(0, 0, 233); ">http://ocio.osu.edu/elearning/services/tools/carmenconnect/</span></a><o:p></o:p></span></div>
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<span style="font-size: 14pt; font-family: Arial; ">Test your connection: <a href="http://carmenconnect.osu.edu/common/help/en/support/meeting_test.htm"><span style="color: blue; ">http://carmenconnect.osu.edu/common/help/en/support/meeting_test.htm</span></a><o:p></o:p></span></div>
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<span style="font-size: 14pt; font-family: Arial; ">Get a quick overview: <a href="http://www.adobe.com/products/adobeconnect.html"><span style="color: blue; ">http://www.adobe.com/products/adobeconnect.html</span></a><o:p></o:p></span></div>
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<span style="font-size: 14pt; font-family: Arial; "> <o:p></o:p></span></div>
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<span style="font-size: 14pt; font-family: Arial; ">If I can be of help in any way, please feel free to contact me.<o:p></o:p></span></div>
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<span style="font-size: 14pt; font-family: Arial; ">Regards,<o:p></o:p></span></div>
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<span style="font-size: 14pt; font-family: Arial; ">Ken Kulka</span></div>
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<div>Ken Kulka</div>
<div><a href="mailto:kulka.1@osu.edu">kulka.1@osu.edu</a></div>
<div>614-292-2012</div>
<div>Instructional Development Specialist</div>
<div>Communications and Technology</div>
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